Four short blocks ahead

Your KYC check at Garrisonbet Casino, start to finish

Your licence requires us to confirm who you are, and the whole check normally takes 63 hours.

Send my documents

Licensed operatorUK Gambling Commission 95232-1482-R-599703, audited by eCOGRA, SIQ and QUINEL

Reading this before you send

Read this before you send anything

This block settles who checks you, how long it takes and where to write.

Who checks

Garrisonbet Casino Ltd

Under which licence

UK Gambling Commission, 95232-1482-R-599703

How long

63 hours

Mandatory at the latest

Before the first withdrawal

Questions go to

[email protected]

Youngest player allowed

18+

First-time pass

From blurry to approved: four steps

Our team reads files in the order below, so following them saves you a second round.

A glare-free photo

Photograph the whole page, all four corners inside the frame, with no flash glare across the text. Our reviewers need the photo page, not the cover.

Dated within three months

Send a bank statement or utility bill issued in the last three months, showing your name, your full address and the sender's logo. Screenshots of an app rarely pass.

Cover the middle digits

Cover the middle digits of the long card number, then photograph both sides of the card you used to top up. Keep your name and the last four digits visible.

Will they email me?

Files go to the review queue and you keep full access meanwhile. Should something be unclear, we write to you at [email protected], so watch that inbox.

What each paper proves

Most refused uploads are simply unreadable copies, and that worry disappears with good light.

Proof of identity

ConfirmsYour name, face and date of birth

Copy showsAll four corners, no glare, photo page

Proof of address

ConfirmsWhere you live now

Copy showsName, full address, dated within three months

Payment card photo

ConfirmsThe card behind your deposits

Copy showsBoth sides, middle digits covered, last four visible

Check these three before you send

A document our team can trust. A screenshot of a banking app or a portal page carries no edge of the document, so our team cannot see that it is the real thing. Lay the paper copy flat on a plain table and photograph it Photograph the screen only when no paper version exists

When the details do not line up. Payslip names, initials or a shortened address that differ from the details on your profile read as a different person, not as a typo. Update your profile before you resend anything Send proof of the name change if one applies

When the photo comes out unclear. Glare, a thumb over the corner or a crop through the date leaves our reviewers guessing, and a guess cannot be approved. Hold the phone steady and let the camera focus first Fill the frame with the document, all four corners

Clarity on where your money comes from

Our licence from the UK Gambling Commission, number 95232-1482-R-599703, obliges us to know how players fund their play. The source of funds check is a condition of that licence, run on many accounts as routine housekeeping; the request is not an accusation and it says nothing about your honesty.

Depending on how you play, our verification inbox may ask for one or more of these items.

Recent payslips from your employer
Bank statements for a recent period
A letter confirming your employment
Notice of a pension or benefit award
Paperwork for the sale of an asset

Check moments

Four moments that bring a check

Read this when a request arrives and you want to know which moment in your play brought it.

Confirm before the first payout

The licence requires a verified account before money leaves us, so the first payout is the latest point for proof of identity, proof of address and the card photo.

A record that now lines up

A different spelling of your surname, or an address you have since left, prompts a fresh look at proof of identity and proof of address.

A method we have not seen

A card or wallet that we have not seen before needs the payment card photo, so the account and the money leaving it belong together.

Asking for a higher limit

Wanting to stake more each week brings a source of funds request, because a higher limit means we must understand the money behind it.

No surprises at payout

Send the right file the first time

Every answer here follows the same route our team walks with each player in the United Kingdom.

Which regulator issues your licence, and what is the number?+

The UK Gambling Commission regulates Garrisonbet Casino Ltd under licence 95232-1482-R-599703. That licence is the reason a check happens at all, so the identity and address details on your account are confirmed against the files you send.

Can I send my documents from my mobile phone?+

Yes. A phone camera is fine, provided the whole document sits inside the frame and the text reads clearly. Daylight beats a lamp, and a flat surface beats your knee, so lay the paper down before you take the picture.

Do I need to send the very same files again at some point?+

Usually not, because once your identity and address are confirmed they stay confirmed. A fresh copy can be requested where the licence requires it, such as an expired document or a changed address, and we will say plainly which paper we need.

When does the check have to be finished by?+

At the latest before your first withdrawal leaves the account. The casino may also ask earlier, at registration or around your first deposit, so the papers are already on file by the time a payout request arrives.

What happens if you turn down one of my documents?+

A short note goes to you explaining what was wrong, usually a glare, a cropped edge or an expired date. Send a fresh copy through the same channel, and our verification team at [email protected] will pick it up in the queue.