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Needing help now

You need Garrisonbet Casino support, and it answers in minutes

Reach Garrisonbet Casino support by live chat, e-mail or phone, with help available 24 hours a day, 7 days a week.

Get in touch Safe harbour since 2009
Paid out today
531,606 £
5,777 Players online now
Licensed operatorUK Gambling Commission 95232-1482-R-599703, audited by eCOGRA, SIQ and QUINEL
Fast payoutsAverage withdrawal in 4 minutes, £16M paid weekly, up to £73,000 per transaction
Data protection256-bit AES encryption across all transactions and personal information
Support options

Before you wait: pick the right route

Most players worry a message vanishes into a void; here three real lifelines are timed for you.

Skip the queue, start a chat
Best for quick questions you want settled this minute; a chat adviser replies in about 3 minutes, any hour of the day or night.
Open chat
A reply within 12 hours
Best for documents, statements and anything you want in writing; write to [email protected] and expect a reply within about 12 hours.
Write to us
A real voice on the line
Best for urgent account trouble and talking it through; call +44 20 6410 7572 (GMT) and a person picks up in roughly 2 minutes.
Call us
Six essentials

Contact and care for United Kingdom players

This block settles who answers you in the United Kingdom and who supervises the casino.

How to reach us

Phone+44 20 6410 7572
Time zoneGMT
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who supervises us

RegulatorUK Gambling Commission, 95232-1482-R-599703

Where to get help

Safer gamblingGamCare, BeGambleAware, GAMSTOP

Reach out to people who do this every day

Gambling problems get worse when you sit on them alone. Three independent organisations in the United Kingdom do this work full time, and none of them answers to Garrisonbet Casino. Their help is free, and you can speak to them without telling us anything.

GamCare. Talk to trained advisers about your gambling, either on the phone or through its online services, and never pay a penny for the conversation.

BeGambleAware. Read practical advice on spotting a habit that has slipped, plus tools for putting a stop to it, written for players across the United Kingdom.

GAMSTOP. Sign up to a single register that blocks you from every gambling site licensed in Britain, and the block holds even after you close our account.

Continue reading
Right department

Which inbox should you write to?

Most delays come from sending the wrong question to the wrong team; pick the inbox that fits.

Your account

General support[email protected]
Document verification (KYC)[email protected]

Money matters

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]
Personal data and privacy[email protected]
Business and partnerships[email protected]
Before you sign in again

The company, the regulator, the licence

Worth a look the first time you deposit, or whenever you want to check who holds your money.

The company

Legal nameGarrisonbet Casino Ltd
Company numberCompany No. 20214762 (United Kingdom)
Registered addressVictoria Road, London

The licence

RegulatorUK Gambling Commission
Licence number95232-1482-R-599703

Written contact

Support e-mail[email protected]
Still unhappy after an answer

What happens after you escalate a complaint?

Use this route when a chat or call has closed your case and you believe the outcome is wrong.

Your case in writing
Start by writing to [email protected] with your account e-mail, what happened, the dates and the outcome you want. Support never asks for your password, so never include one.
Keep your reference number
A reference number comes back to you, and the team reviews the case against your account history. Expect a considered reply rather than a same-minute answer.
Ask for a second review
If the reply leaves you unhappy, you can ask for the matter to be escalated internally before you go outside the casino. Say plainly why the first answer missed the point.
When you need the regulator
Only once that internal route is closed can you take the complaint to the UK Gambling Commission, the regulator that issued licence 95232-1482-R-599703. Keep your reference and all replies.
Answers in seconds

The short version of support

Most people arrive worried they will be passed around; these five answers settle the commonest questions first.

accountWhy should I ask you for my personal data?+
Write to our privacy inbox and ask, using the e-mail address on your account. We send you a copy of what we hold, or delete what we no longer need to keep. Some records stay for the period the UK Gambling Commission requires.
accountWhat if I only speak Finnish or German?+
Our team replies in English, German, Finnish and Norwegian, around the clock. Send your message in whichever of those four suits you best. Everything else on this page is in English.
accountWhy is support there at three in the morning?+
Because gambling does not keep office hours, and neither do we. Someone is at the desk every hour of every day, Christmas included, so a bad night never has to wait until Monday. Times on this page are set to GMT.
accountCan I see which licence you hold?+
Yes, and you should check it before you deposit. Garrisonbet Casino Ltd holds licence 95232-1482-R-599703 from the UK Gambling Commission, the regulator for the whole United Kingdom.
accountCan I close my account for good?+
Yes, though a break may suit you better than shutting the door. Message the support team and they will close it, or set a self-exclusion or a deposit limit that holds you back. Closing does not remove money you still owe.

Details that speed up your case

Line these up before you contact us and most cases close in the first exchange.

  • Your registered e-mail address
  • The date and amount of the payment
  • Your payment method or card type
  • Reference number from an earlier message
  • A photo of the card, if we ask
Waiting for a reply

Hours and typical reply times

Our team runs around the clock, so the time on your clock never decides whether you get help.

Live chat

Chat open24 hours a day
Chat first replyThree minutes
All times shownGMT

E-mail

E-mail address[email protected]
E-mail replyTwelve hours

Phone

Phone number+44 20 6410 7572
Phone waitTwo minutes

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